Booking Conditions

1 General Booking Terms;
Please read carefully booking terms & conditions before you booking the trip with us!

By booking a trip you acknowledge that you read, understand and agree to be bound by terms and condition. Completing the booking form and accepting the following booking conditions, you are agreeing to these conditions on behalf yourself and all other person or persons named on booking and represent that you are authorized to accept this terms and condition on their behalf. Everyone named on booking, or only one person is named, is hereafter referred to as “you”. Now we agree to operate the trip or trips booked by you.
We like to be very open and transparent about to expect when you book a trip with us, but if you like to know in details you will find here. And if you still can’t find what you are looking for, reach us by call or email we will assist further your inquiries.

2 How to Book;
You may check availability through our website or by calling or emailing our reservations team to enquire about the specific trip you are interested in. We will respond and advise of availability, or you may book directly thorough our website. Reservations are subject to availability at the time of booking.
Once we have assured you of availability, to confirm your booking we require per-person 40% percentage of the total trip cost nonrefundable deposit, and the remaining balance can be paid on your arrival in any major currency. You can pay via bank wire transfer, credit card, debit card, or direct deposit. We also require you to complete a booking form and send it through either at the time of making the booking and paying your deposit, or soon after to ensure we have all details required of you.

By making a booking, you agree and accept our terms and conditions, including the terms and conditions set out in this document.  If you are booking on behalf of another person, we rely on your authority to act on behalf of any other traveler (s) on the booking and that authority will bind all such traveler (s) to these terms and conditions.

All travelers traveling who are aged 18 or over must complete their own booking form.  For travelers aged less than 18, the booking form must be completed by a parent or legal guardian.

3 Booking on Behalf of Other Travelers;
By booking on behalf of other traveler(s) you are considered to be the responsible contract person for every traveler(s) included on that booking. Means you are a responsible for making all payments due in connection with your trip booking, notifying us or your authorized travel agent if any changes or cancellations are required and keeping your team informed.

By booking on behalf of other traveler(s) you represent and confirm that you have obtained all require consents. You are responsible for verifying that any information you provide on behalf of other traveler(s) is accurate complete and we will not under circumstances be liable for any errors in the information provide to complete booking.

4 Late/Last Minute Booking;
We accept the late/last minute bookings within 72 hours prior to the trip departure. However late/last minute bookings may not be acceptable for travel to some restricted regions due to non-availability of flights and insufficient time to arrange the special travel permits. If you make a late/last minute bookings please wait our written confirmation of availability for further process related to the trip. if you made any arrangement or flight bookings without or before our written confirmation about the trip chosen, and the trip is not possible to run we will not liable for refunds and any of your loose.

5 Booking Contract;
Your booking is confirmed and a contract exists when we issue a written conformation after receipt of the applicable deposit amount. Please check your conformation carefully and report any incorrect or incomplete information to us or your authorized travel agent immediately. Please ensure the names are exactly as stated in the relevant passport or travel documents. You agree to provide full, complete and accurate information to us or your travel agent.

6 Payment Terms;
All pricing is in USD dollar and inclusive of any GST! You can make the payment by bank wire transfer or card.

6.1 Bank Details;

SWIFT/ WIRE TRANSFER:
Pay to: Pinnacle Adventure Inc,
Current A/c: XXXXXXXXXX
Paying Bank: XXXXXXXXX
Account type: Foreign currency (USD)
Branch: Thamel
Street address: Karmachari Sanchaya Kosh Building, Tridevi Sadak, Kathmandu, Nepal
Swift code: HIMANPKA
Note: Bank service charges related to submitting a deposit are the responsibility of the traveler(s)

6.2 Deposit;
Require a deposit 40% of your total trip cost before your arrival. The deposit is non-refundable but maybe transferable to the similar types of trips, in the case if you change to the other similar types of trips within 30 days prior to the schedule departure.

You can expect to receive an updated invoice from us within 24 to 72 hours of summiting an online payment. Your invoice confirmation will be sent once we verify that we received the funds. The online payment for the deposit is subjected to a 4% processing fee.

6.3 Trip Balance;
The trip remaining balance and any other additional travel arrangement booked with us can be paid in any major currency on your arrival at Mountain Planner Adventure office. OR, can pay by debit/credit card with 13% chargeable to cover the transaction fee and local taxes.
You can expect to receive an updated invoice from us within 24 to 72 hours of summiting an online payment. Your invoice confirmation will be sent once we verify that we received the funds.

7 Cancellations;

7.1 Cancellation by You / Traveler(s);

If you need to cancel your trip booking you can do that anytime, but please be informed that the 40% deposit is no-refundable. The deposit is considered as a trip cancellation fee. This policy is effectively applicable right after you confirmed your booking with us.
If you paid more than the trip deposit amount, we reduce 40% as a cancellation fee from your actual amount. We require your cancellation request in written to refund your remaining balance and will be refunded to you via original payment methods within one month.
If you are unable for any reason to start your trip this will be considered a cancellation by you.

7.2 Cancellation by Us;
Very rarely when the minimum number of bookings required to run a trip is not met for specific region like restricted area, we may have to cancel the trip. Please enquirer at the time of your booking as to whether your trip is confirmed to depart.
We encourage you to do alternate trip, if your actual trip is cancelled due to not enough a number of traveler(s) to run a trip.

7.3 Domestic Flights Delays & Cancellations;
Domestic flight delays and cancellations are caused often during bad weather conditions in the mountain regions. Everest region (Lukla and Phaplu airport), Makalu region (Tumlingtar airport), Kanchenjunga / Taplejung (Suketar airport), Annapurna region (Jomsom airport), Dolpo region (Juphal airport), Mugu (Talcha airport) and Humla (Simikot airport). We advise you to keep some extra money for food and accommodation during the flight delays and cancellations. We are not liable for your extra expenses like if you wish to charter the chopper/helicopter or any of your expenses during the flight delays and cancellations. We will offer you to do alternate trip in same cost, if there are no possibilities to start the original/current trip.

7.4 Cancellation by Force Majeure;
Force majeure is unusual and unforeseeable circumstances beyond our control, examples of which are: natural or nuclear disaster, war, riots, civil unrest, civil strife, terrorist activity, epidemic, industrial disputes airport closed, travel advisory or other similar events beyond our control. If this happened, we will work with you for similar alternate trip or to reschedule the trip date without extra cost.
If we have to cancel the trip before the date of departure due to Force majeure you will be entitled to transfer to a future trip, or we can hold your trips payments as a credit towards a future booking. Our refund policy on deposit still effectively applies in these types of situations. We will encourage you to take travel insurance policy that will cover this type of trip interruption or cancellation.
We are not liable for your inconvenience due to any of the Force and Majeure.

8 Changes / Itineraries;

8.1 Changes by You / Traveler(s);
We understand that sometimes even the best-made plans need to change. We will do our best to accommodate any alteration, but are sometimes limited due to availability on trips and operational requirements. If you wish to change your booking or travel dates, please alert us as soon as possible. We will help you to reschedule your trip without extra charge but you are responsible for any increase in price between the time original booked and the new trip dates.

You are responsible for ensuring that you and your team information provided to us is accurate and up-to-date. Any changes to your name on any booking are subject to our booking approval condition. Any changes to a booking depend on availability and are subject our approval and these terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any trip or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 2 weeks of the trip departure.

8.2 Postpone the Trip by You / Traveler(s);
If you or your team unable to travel on your schedule date and wish to postpone the trip. We require the written request within 2 weeks prior to trip departure. Somehow if you are unable to write us about postponing your trip, it is considered to a cancellation by you.

8.3 Changes by Us;
We priority the safety and well-being of all travelers when considering whether to change an itinerary. but the nature of our trips are outdoor activities, mean that itineraries are subjected to change inclement weather, safety concerns, health concerns, unforeseen circumstance, so we reserve the right to amend the itineraries before or during the trip. To amend or change the itineraries is not considered a cancel the trip.
You acknowledge that you must have reasonable financial resources to cover incidental expenses during travel with us, whether or not such expenses arise from a change of itineraries, and we are not liable for your lack of prepare adequately to travel and unforeseen circumstances which may arise during the travel. We are not liable for any indirect and consequently losses associated with any changes to bookings or itineraries.

9 Early Termination From / Incomplete the Trip;
We are not liable for refunds if you or your team stopping a trip or finished the trip earlier than actual trip schedule due to health, personal, natural disaster or unforeseen reasons. Please do not hesitate to ask us if you have any questions about our policies.